Frequently Asked Questions

Check out our "Size Guide" here to see examples of what 100g of product looks like for various products.

Lollies / sweets / chocolates / nuts all weigh differently and are different sizes. Standard gummies are apx 5 grams each but we have a wide range of products that are lighter and heavier than 5 grams. 

See our "Size Guide" here to see some visual examples of different products and how many come in a 100g quantity.

Yes we do! However, the delivery fee will be slightly higher than standard North Island shipping. Please select the "South Island" shipping option at check out.

We aim to dispatch your order within 2 working days, and If there is any delay, we will notify you. Parcels will be picked up by courier from Monday to Friday, there will be no weekend or public holiday delivery. However, if you need the order urgently or by a specific date, please contact us by email and we will do our best to help and meet your deadline. Please see our "Shipping" page for more information. 

Yes. We aim to dispatch your order within 2 working days, and the dispatch confirmation email will provide you with a track & trace number. 

If you have not received your parcel within four working days, please send an email to sales@tozzies.co.nz. We will contact the courier company/delivery agent and track & trace your parcel. If a claim is granted, the claiming process will be on case by case basis. Please note that all claims outside of 14 working days from initial dispatch will not be considered. Please see our "Shipping" page for more information.

Yes, definitely! Make sure to carefully include THEIR name and shipping address and YOUR name and billing address at the checkout. Also, if you want a custom hand written note for the recipient, please make sure to add a note at check out for us to write this on your behalf, free of charge. 

Yes. At the checkout, you can type in a custom message and we will hand write and include it with your order free of charge.

Yes of course. Please get in touch with us at sales@tozzies.co.nz and let us know what you are thinking. We are happy to discuss how we can offer corporate discounts, promotional lolly bags, custom packaging, bulk orders and so on. We aim to get back to you within 1-2 working days. Looking forward to hearing from you! 

Fun! Get in touch with us at sales@tozzies.co.nz and let us know what kind of event you are shopping for, whether it's a birthday, baby shower, corporate event, wedding or other. We have helped make events special through colour themed lolly bars, sweet bags of lollies as gifts for guests, and more. We know our products, we know what people love and we know what quantities of lollies are suitable for your number of guests. We're just an email away!